Exchange Policy
Following is the details procedure for exchanging your item due to some defect or wrong color or size
- Contact our official support via Mobile number 03343923760 or email nisaapkofficial@gmail.com and provide your complete name and item details including the mobile number you used while ordering.
- Send us the picture of the item you want to return via email or WhatsApp.
- We will initiate an exchange request from our side. The rider will visit your place, will demand the original parcel, and in exchange will hand over the new one. Make sure you do not damage the parcel packaging.
Refund Policy
- Contact our official support via Mobile number 03343923760 or email nisaapkofficial@gmail.com and provide your complete name and item details including the mobile number you used while ordering. Please provide the reason why do you want to return the item as it will help us to improve our customer experience and articles.
- You send the parcel via Pakistan Post(which is cheaper) or other. We disburse only Rs.100 only.
- You send the receipt via WhatsApp/Fb Messenger as a proof you sent the parcel.
- After receiving the parcel we will send you money via Easypaisa/Jazz Cash or via Bank Account.